Shipping Policy

Thanks for shopping with eScootz.ca. To keep track of your order, please contact us at [email protected], and we will provide you with the order’s tracking number.

Shipping Form

We have warehouses in multiple locations in Canada. We will ship to the nearest warehouse, and the shipping methods will depend on your location, using services such as UPS and FedEx.

Please note that shipping is only available within Canada.

Some remote regions and postcodes may not be eligible for shipping.

If we can't ship to your address, we will notify you via email to change the shipping address or provide a refund. After receiving your reply, we will handle the issue within two hours.

Track My Order

Our delivery time starts when an order is accepted and includes a 24-hour period during which your items are processed and dispatched. Dispatch is done only after your order has been confirmed and after 24 hours.

Once your order is dispatched, you will receive an email containing your tracking code. The tracking code will allow you to monitor your package’s status. Please note that tracking information may take up to 48–72 hours to become active.

Order Processing Time

This refers to the time elapsed between when you place the order and when we hand it over to the delivery service.

  • Orders are typically shipped within 1 working day of order confirmation/payment.
  • Orders placed on weekends may experience delays.
  • Our warehouses operate Monday–Friday during standard business hours, excluding holidays.

We strive to minimize delays, even during holidays.

Shipping Cost & Transit Time

  • Free shipping is offered on all products.
  • For customers in Canada, eScootz products are delivered by FedEx, UPS, or Purlorator, with a logistics time of 5–15 working days.
  • Total Delivery Time = Processing Time + Shipping Time (depending on your location).

Tracking

Once your order is dispatched, you will receive an email with your tracking code. This code will allow you to track your shipment status online. If you experience any issues tracking your package, please contact us at [email protected], and we will resolve the issue within 48 hours.

Delivery Time Exceeded

If your delivery is delayed, please contact us at [email protected], and we will promptly investigate with the shipping company. We appreciate your understanding and support.

Order Cancellations

  • Orders can be canceled if you contact us promptly after purchase.
  • If your payment is processed and the parcel has not yet been dispatched, you can cancel your order, and we will refund the full amount.
  • Orders cannot be canceled once the parcel has been dispatched.

About Tax

In rare cases, your order may incur customs fees imposed by your government, which are not controlled by eScootz. You will be responsible for these charges. For more information, please contact your local customs office.

Kindly Notes

  • Customers are responsible for paying return shipping costs, which are non-refundable.
  • Shipping times may be affected by public holidays. If you have not received your package within the estimated time, please contact us for assistance.
  • Delivery times are approximate and based on historical data from past orders.
  • Free shipping may apply to certain products based on your location and the specific item you purchase.
  • If shipping is not possible due to logistical issues, we will notify you via email and provide further instructions.